Job Summary:
- To assist with helpdesk support for all Delta Gamma users, as assigned.
- To support Executive Offices staff and members in successfully utilizing Delta Gamma technology platforms.
- To build and maintain a strong working relationship with the Executive Offices staff and Delta Gamma Leadership.
- To perform assigned duties in conformity with the Constitution and policies of the Delta Gamma Fraternity and Foundation.
Essential Functions
Helpdesk & End-User Support
- Serves as the primary responsible party for Helpdesk support, responding to assigned tickets and requests for technical assistance in a timely and professional manner.
- Supports Executive Offices staff and Delta Gamma volunteers in successfully utilizing Delta Gamma technology platforms.
- Assists with the creation and troubleshooting of Anchorbase forms and workflows.
- Supports annual document review process related to technology enhancements or revisions.
- Stays current on technology trends, both inside and outside the fraternity/sorority community and identifies user needs.
IMIS EMS Administration
- Assists with maintaining iMIS EMS database and RiSE pages.
- Creates and troubleshoots data queries (IQAs) and assists staff with editing and reporting.
- Creates and maintains iMIS Form Builder forms and develops processes to review and act on collected data.
- Assists with the creation of process automation tasks and collaborates with our database vendor partner (CSI), as needed.
- Supports inquiries related to Form Builder, Process Automation, RiSE pages, and the Commerce and Events modules from staff, volunteers, working groups, and committees.
- Supports the RiSE hosted document library and provides technical and structural support to managing department (Marketing and Communications) as requested.
- Champions the expanded use of iMIS EMS and its integrated technologies to minimize reliance on external vendors and standalone platforms.
Billhighway & Salesforce
- Serves as the primary point of contact for Billhighway platform rollout, including technical support, user questions, and coordination with the vendor.
- Supports the development and maintenance of Billhighway – to – Salesforce and Billhighway—to – iMIS reporting integrations.
- Creates and maintains Salesforce reports and dashboards in support of cross-departmental data and reporting needs.
- Assists in identifying and resolving data discrepancies across integrated platforms.
Cross-Departmental Collaboration & Data Stewardship
- Collaborates with all departments to centralize data collection and tracking within iMIS, reducing dependence on external processes and platforms.
- Collaborates with Fraternity and Foundation marketing and communications staff to support the Higher Logic (Informz) integration and platform.
- Collaborates with the Training, Development and Member Experience department to support the learning management system (LMS) platform.
- Collaborates with Finance department on events involving registration fees and the Commerce module in iMIS.
- Attends standing vendor meetings and calls pertaining to Delta Gamma technology platforms.
- Develops and maintains end-user documentation and process guides to support staff adoption of technology platforms.
- Additional responsibilities as determined by the director of IT.
View qualifications and apply here: https://bit.ly/deltagammacareers
Deadline to apply: July 31, 2026





